Zurich Life Insurance Review
Marvin's low-down on Life Insurance from Zurich
The experts say:
Zurich's Life Insurance offers solid protection at a fair rate. According to Fairer Finance, Zurich ranks 21st out of 26 providers, and has an impressive Claims Score of 85% and Complaints Score of 82%. However, their Transparency Rating is only 49%, which may be a cause for concern. Despite this, their Customer Experience Rating is an impressive 72%, indicating that customers have experienced good service overall. Zurich earns a Fairer Finance Ribbon, further ensuring their commitment to fairness and quality. Finally, they offer an unbeatable 99% pay rate on claims. Overall, Zurich's Life Insurance appears to be a solid choice for those seeking reliable protection at a reasonable price.
What Zurich customers are saying right now:
The Good
- :thumbsup: Zurich provides impartial and helpful information to customers
- :smiley: Excellent staff that are friendly and helpful when making a claim
- :grinning: Quick response time when speaking with a human
- :clap: Prompt payments for claims that have been accepted
- :heart_eyes: Thorough assessors who are polite, knowledgeable, and efficient
The Bad
- 🤬 Poor response to injury claims with long delays
- 😡 Unreasonable increases in cost with reduced coverage
- 😠Poor communication and too many confusing calls and emails
Zurich customer reviews summary
Zurich has been getting mixed reviews from customers, but the overall performance has been satisfactory. Many customers commend the efficiency of Zurich's repairers, assessors and staff. Customers have noted an increase in the cost of coverage alongside a decrease in the amount of coverage provided, but this is likely due to a variety of factors. Zurich has been praised for their prompt and clear communication when dealing with claims. Unfortunately, some customers have experienced confusion due to multiple emails and phone calls from various departments. Overall, Zurich scores 7 out of 10.
Is Zurich one of this year's Top 10 Life Insurance companies?