Vitality Life Insurance Review
Marvin's low-down on Life Insurance from Vitality
The experts say:
Vitality's Life Insurance offers an attractive package for customers looking for life cover, with a 97% Claims Score, 80% Complaints Score, 51% Transparency Rating and 76% Customer Experience Rating. Customers can be sure that they are in good hands when taking out a policy with Vitality, as the company ranked 9th out of 26 providers and earned a Bronze Ribbon from Fairer Finance. Moreover, customers can be assured that their claims will be paid out efficiently, with the insurer paying out 99.8% of claims. All in all, Vitality Life Insurance is an excellent choice for customers looking for reliable life cover.
What Vitality customers are saying right now:
The Good
- ✅ Great explanation and patience when learning about the app
- 💪 Rewarded for being active
- 🤝 Very patient customer service
- 👍 Competitive prices
- ⏳ Quick activation of app
The Bad
- :x: Inability to process claims efficiently and in a timely manner.
- :angry: Poor customer service, including unhelpful responses and hanging up the phone.
- :frowning: Complicated forms and website that are difficult to navigate.
Vitality customer reviews summary
Vitality is a private health insurance provider that has been receiving mixed reviews from its customers. People have reported cases of lengthy wait times for claims and poor customer service, with some users even going so far as to say that they wish they had never switched from their previous insurer. However, others have praised the app and competitive prices, as well as staff members such as Ed who have gone above and beyond to help customers. It seems that with Vitality, you can get great rewards for being active, but you may have to put up with frustrating delays or bad customer service when making a claim. Score: 6/10
Is Vitality one of this year's Top 10 Life Insurance companies?