Vitality Car Insurance Review
Marvin's low-down on Car Insurance from Vitality
The experts say:
Vitality's Car Insurance is a comprehensive package for UK drivers. With a Fairer Finance Star Rating of 4 Stars, it is an above average option in the market. It offers a Cover Limit of £1000 for lost keys, and provides a Courtesy Car for the duration of any repairs that may be necessary. The insurer also offers an Uninsured Driver Promise, giving you peace of mind if you are ever involved in an accident caused by another driver with no insurance. Unfortunately, Vitality's Car Insurance does not have the Which? Recommended Provider designation, but it is still worth considering if you are looking for a reliable and affordable option.
What Vitality customers are saying right now:
The Good
- 😎 Welcoming and helpful staff 🤩 Excellent customer service 🤗 Very patient and knowledgeable about the different types of cover 🤑 Work to any budget 💪 Great rewards for using points
The Bad
- 🤦♀️Unhelpful customer service, often not able to get through on the phone or being transferred around.
- 🤯Complicated website and processes, with poor responses to queries.
- 😡High excess amounts for treatments, with claims often not being accepted.
Vitality customer reviews summary
Vitality has been providing customers with life and serious illness cover, as well as health care services, for some time now. However, customers have reported a range of experiences with the company, from great service to total frustration. Despite some customers being very happy with the personalized advice they received, others have experienced difficulty in accessing customer service and felt that there was little value for money in their policies. Overall, Vitality's customer service appears to be hit-and-miss and needs improvement if it wants to keep its customers satisfied. Score: 6/10
Is Vitality one of this year's Top 10 Car Insurance companies?