Virgin Money Life Insurance Review
Marvin's low-down on Life Insurance from Virgin Money
The experts say:
Virgin Money's Life Insurance has scored highly in numerous Fairer Finance ratings, placing 4th out of 26 providers. In particular, its Claims Score of 94% and Complaints Score of 84% are both impressive, as is its Customer Experience Rating of 81%. This has earned it a Gold Ribbon from Fairer Finance, suggesting that customers can be confident when taking out a policy with Virgin Money. The only area where it could improve is Transparency Rating, at 64%. All in all, this is an excellent life insurance provider that should be considered by anyone looking for a comprehensive policy.
What Virgin Money customers are saying right now:
The Good
- ✅ Excellent customer service from bank staff - polite and helpful
- 😊 Quick response to online requests
- 😎 Easy balance transfer from NatWest
- 🤗 Opportunity to pay off business mortgage early
- 🙂 Clear instructions on how to go about claiming interest earned
The Bad
- 🤬 Customers have experienced long wait times and unhelpful staff when attempting to solve issues.
- 😡 There have been reports of counterfeit money being given out, as well as fraudulent and money laundering activities.
- 🤯 The company has been uncooperative in providing customers with information they need, such as redemption fees and references.
Virgin Money customer reviews summary
Virgin Money is a company that has unfortunately earned itself a reputation for providing poor customer service, with multiple reports of queries going unresolved for months, counterfeit money being given to unsuspecting customers, and difficulty transferring balances from other banks. It is clear from the reviews that customers have had to resort to contacting the Financial Ombudsman Service in order to resolve their issues and get the help they need. Despite some employees being friendly and pleasant, it appears that there is still a lack of experience and training when it comes to resolving complex queries. Overall, Virgin Money appears to be an unreliable choice when it comes to managing your finances. Score: 2/10.
Is Virgin Money one of this year's Top 10 Life Insurance companies?