So-sure Home Insurance Review

Marvin's low-down on Home Insurance from So-sure

Marvin

May 22, 2023 • 2 min read

The experts say:

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So-Sure's Contents Insurance provides comprehensive coverage for items in your home, with theft from outbuildings covered up to the full sum insured, and a low compulsory excess of just £100. With a generous contents cover limit of £50,000 and up to 40% of your premium back if you don't claim, it looks like a good option for those looking for peace of mind with their home insurance. Unfortunately, the policy doesn't cover garden plants, which may be an issue for green-fingered customers. However, with a Fairer Finance Star Rating of 3 stars and no hidden fees, this certainly looks like a policy worth considering.

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What So-Sure customers are saying right now:

The Good

🤩 Quick payout for repairs or replacements
😃 Great customer service
😊 Very competitive prices
🤩 Easy to use website and app
🙂 Honour existing premiums when upgrading phones

The Bad

🤬 Customers not receiving a phone replacement for a broken screen after a month of no communication.
🤯 Confusing process with third-party companies and long wait times for repairs.
😡 Poor customer service, robotic answers, multiple payments from customers and requests to leave reviews.

So-sure customer reviews summary

So-Sure has received mixed reviews from customers, with some praising the company's efficient customer service and competitive prices, while others have been left frustrated by long wait times for claims to be processed. Customers seem to be particularly concerned about the company's use of third party companies for repairs and their lack of communication. Despite these issues, many customers have still found So-Sure to be a reliable provider of mobile phone insurance and home insurance, with easy to use apps and website to make dealing with them hassle free. Overall, So-Sure home insurance scores a 7/10.

Is So-Sure one of this year's Top 10 Home Insurance companies?

Deep-dive into So-Sure Home Contents Insurance

Cover and Benefits

So-Sure's Home Contents Insurance policy offers comprehensive cover that includes protection against fire, smoke, explosion, lightning, earthquakes, civil riot, commotion, and malicious damage. Other covered risks include collisions (including animals, trees, satellites, and moving vehicles), escape of water or oil from heating systems and appliances, as well as storm and flood damage.

One of the standout features of the policy is the option to replace belongings on a new-for-old basis. This means that if your items are stolen or damaged, So-Sure will replace them with brand new versions, helping you get back on your feet without compromising on the quality of your belongings.

Additionally, So-Sure provides coverage for business equipment kept in your home, showcasing their flexibility in catering to the needs of entrepreneurs. The policy also includes tenants' improvements coverage, which can be particularly useful if you've made alterations as a renter.

Cover Limit: So-Sure's Home Contents Insurance policy offers a generous maximum contents cover limit of £50,000. This allows policyholders to be confident that their belongings are adequately protected, giving them peace of mind in case of unforeseen events.

Additional Considerations: While So-Sure's Home Contents Insurance policy offers an impressive range of coverage, it's worth noting a few exclusions. For instance, the policy does not cover cycles kept at home, frozen food, or documents. However, they do provide coverage for pets, so your furry friends can be protected too.

Customer Service and Support: So-Sure understands that accidents or emergencies can happen at any time. That's why they offer a 24-hour claims helpline, ensuring customers can reach out for assistance and support when they need it the most. This level of service further enhances the overall customer experience.