Santander Life Insurance Review
Marvin's low-down on Life Insurance from Santander
The experts say:
Santander Life Insurance has ranked 15th among 26 providers according to Fairer Finance. It has received a high Claims Score of 89% and Complaints Score of 89%, indicating that its customers are generally satisfied with their service. However, its Transparency Rating is only 47%, which suggests that customers may not have all the information they need to make a fully informed decision. Santander Life Insurance also has a Customer Experience Rating of 75%, placing it in the top tier of providers in this area. For those looking for a reliable life insurance provider, Santander Life Insurance is certainly worth considering.
What Santander customers are saying right now:
The Good
- 🤩 Santander is often able to help customers even if they don't have the forms of ID required.
- 😊 Customers have been able to purchase ISAs and credit cards with pre-approval.
- 💕 Customer service staff are helpful and understanding.
- 👍 The bank has a good Experian credit rating system.
- ✅ Payments are usually processed quickly and efficiently.
The Bad
- 🤬 Santander has poor customer service, freezing accounts without notifying customers or giving an explanation.
- 😠 They have asked customers for the same information multiple times, causing unnecessary stress and pressure.
- 😡 They have been fined for not collecting the required details properly.
Santander customer reviews summary
Santander is one of the UK's most popular banks, but it's not always been a smooth ride for customers. With reports of accounts being frozen and payments blocked without warning, as well as customers being asked for the same information multiple times, it's clear that something needs to change. Customers have also reported difficulties when attempting to register power of attorney and invest in ISAs. It isn't all bad news though: some customers have enjoyed long-term loyalty with the bank, and those who are paying with cash have generally had a positive experience. All in all, Santander could do better to improve their customer service, but they still score a respectable 6/10.
Is Santander one of this year's Top 10 Life Insurance companies?