Royal London Life Insurance Review
Marvin's low-down on Life Insurance from Royal London
The experts say:
Royal London's Life Insurance is ranked 19th out of 26 providers according to Fairer Finance, with a Claims Score of 64%, Complaints Score of 81%, Transparency Rating of 74%, and Customer Experience Rating of 73%. Royal London also achieved a Fairer Finance Ribbon, and pays its customers' claims at a rate of 96%. Overall, Royal London's Life Insurance appears to be above average in terms of customer satisfaction, with a high Complaints Score and good Transparency Rating. Customers can also expect to have their claims paid out quickly and efficiently. However, the Claims Score could be improved, so it might be worth shopping around for an alternative policy that offers better value for money.
What Royal London customers are saying right now:
The Good
- 💯Excellent customer service - quickly connected to a human being.
- 😊Friendly, helpful and knowledgeable staff.
- ✅Patient, understanding and efficient advisers.
- 📩Quick response to emails and replies.
- 👍Polite and polite staff who are well placed to deal with customers.
The Bad
- 😡Terrible customer service and no respect for customers
- 🤯Extremely difficult to get in touch with anyone
- 🤬Obstructive and unhelpful when trying to transfer funds
Royal London customer reviews summary
Royal London is a company that treats its customers with respect and offers great customer service. From quick response times to friendly and knowledgeable staff, Royal London continues to provide an excellent service to its customers. When it comes to managing finances, they are reliable and efficient, offering assistance and guidance when needed. Despite some customers having difficulty withdrawing funds or providing the necessary paperwork, overall most customers have had a positive experience. Royal London deserves a score of 8 out of 10 for its customer service.
Is Royal London one of this year's Top 10 Life Insurance companies?