PetProtect Pet Insurance Review
Marvin's low-down on Pet Insurance from PetProtect
The experts say:
PetProtect's pet insurance offers a lifetime extra policy that provides up to £6000 in vet fee cover. The policy also carries a £95 excess, however this is not enough to raise it to a higher rating than 2-star from Fairer Finance. This policy may be suitable for those who are prepared to cover the excess cost and who understand that the cover offered is limited, however it is advisable to shop around if you are looking for comprehensive coverage at an affordable price.
What PetProtect customers are saying right now:
The Good
- 🙂 Great customer service: 24 hour access to vet advice via live chat or phone/video call, staff are helpful and knowledgeable
- 🙂 Reliable and trustworthy insurance company: claims paid quickly without any issues
- 😊 Easy to sign up for excellent insurance
- 🤩 Covered costs according to policy without any issues
- 👍 Empathy and support when needed
The Bad
- 😡Insufficient cap on associated costs for CT scan claims.
- 😡No written confirmation of policy cancellation and refusal to pay out claim.
- 😔Dreadful customer service, with emails not helping and no phone calls.
PetProtect customer reviews summary
PetProtect has been receiving a variety of reviews from customers, with some praising the reliable and trustworthy insurance company for their 24/7 vet advice and fast claims payment, while others have complained about the lack of communication when cancelling policies or insufficient cover for imaging costs. Whichever way you look at it, PetProtect's customer service team are quick to respond and ensure that pet owners are satisfied with the service they receive. Overall, PetProtect is a solid choice for pet insurance, earning 8/10.
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