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Travel Insurance Reviews

Oasis Travel Insurance Review

Marvin's low-down on Travel Insurance from Oasis

Marvin

Apr 3, 2023 • 3 min read

The experts say:

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Oasis Insurance offers a solid travel insurance package with their Diamond policy. Cover limits for cancelling before travel are fairly generous at £5,000, and the cover limit for personal possessions and baggage which are damaged, lost or stolen is £3,000. The medical excess of £50 is relatively low, making this a sensible option if you’re particularly concerned about the costs of medical treatment during your travels. Fairer Finance have given Oasis's Gold policy 4 stars, suggesting that it is a high quality product. But do Oasis's travel insurance customers think it's any good? Read on to find out.

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What Oasis customers are saying right now:

The Good

😃Excellent cover for a competitive price.
😃Helpful customer service reps.
😃Loyalty rewarded with premium reduction.
😃Easy to arrange and clear guidance throughout the process.
😃Automatic discounts at renewal.

The Bad

🤦‍♂️Claims handled by third-party companies can be difficult and time consuming
🚫Poor customer service, with calls not being answered and emails not responded to
😡Forms are requested even when a policy covers an incident

Oasis customer reviews summary

Oasis Insurance has certainly been providing a service that customers seem to appreciate. Many have praised the competitive prices, helpful customer service reps and loyalty rewards, while others have criticised the claims process with their third party handler CSA. All in all, Oasis seems to be offering an easy and economical way to insure against those unexpected events. We give them an 8 out of 10!

Is Oasis one of this year's Top 10 Travel Insurance companies?

Frequently Asked Questions about Oasis Travel Insurance

Who are Oasis Travel Insurance?

Oasis Travel Insurance is a trading name of a company called UK Oasis Group Limited, which was founded in 2020 by Ben Trigg, who previously worked in senior product management roles at Post Office Travel Insurance. According to Companies House, Trigg currently controls more than 75% of the shares and voting rights in UK Oasis Group Limited.

Oasis travel insurance is arranged and administered by Gibraltar-based Taurus Insurance Services, which also operates under the brand Viva Travel Insurance.

Who underwrites Oasis Travel Insurance?

Oasis Travel Insurance is underwritten by Great Lakes Insurance SE – part of Germany's insurance behemoth Munich Re. The policy wording can be found here.

What is Oasis Travel Insurance's contact number?

You can call Oasis on 0330 041 8147, from 9am to 5.30pm Monday to Friday.

What other levels of cover does Oasis Travel Insurance offer?

Slightly cheaper than Platinum, Oasis's Ruby policy provides robust coverage, offering peace of mind during every adventure. With a Fairer Finance rating of 4 stars, some key features of the Ruby policy include:

Medical Excess: With a reasonable £75 medical excess, you can rest assured knowing that your medical expenses are covered.
Personal Possessions and Baggage: No need to worry about lost or stolen items, as you have up to £2,000 of cover.
Cancellation Cover: If unexpected circumstances force you to cancel your trip, Oasis provides a generous cover limit of £4,000.
Emergency Medical Cover: With a massive £15,000,000 limit for emergency medical treatment and repatriation, you're well protected wherever you go.
Mental Health Cover: Oasis understands the importance of mental health and offers coverage for new mental health problems that arise during your trip.
Maximum Trip Duration: You can enjoy your holiday for up to 31 consecutive days and still remain fully covered.

Deep-dive into Oasis Travel Insurance optional Add-Ons

To cater to specific travel needs, Oasis offers two essential add-ons: Cruise Cover and Winter Sports Cover.

Cruise Cover

Oasis travel insurance policy holders can take advantage of Cruise Cover. Although Oasis's cruise add-ons only have a Fairer Finance rating of 1 star, they provide some extra protection for maritime adventure. Key features include:

Cabin Confinement: In case you're confined to your cabin due to medical reasons, Oasis offers cover for additional expenses incurred during this time (up to £1,000 limit).
Timetable/Itinerary Change: If your port schedule is altered or a stop is cancelled, Oasis provides cover for the inconvenience caused, up to £2,000.
Unused Excursions: If you're unable to partake in pre-paid excursions, Oasis will cover the cost up to £200.

Note however that Oasis does not cover Missed Port Departures or the costs involved in re-joining a cruise.

Winter Sports Cover

For those seeking thrilling adventures on the slopes, Oasis's Winter Sports Cover is a valuable addition to their Ruby and Diamond policies. Let's explore its features:

Ski Equipment Cover: Whether you own or hire ski equipment, Oasis offers substantial cover of up to £1,000 in case of loss, damage, or theft.
Avalanche Closure Cover: If you find yourself unable to reach your ski resort or leave due to an avalanche, Oasis provides additional transport and accommodation cover up to £600.
Piste Closure Cover: In case the ski slopes close, Oasis offers cover of up to £500 for additional transport and accommodation expenses to ensure you can still enjoy your holiday.
Ski Pass Cover: If you're unable to use your ski pass due to illness or injury, Oasis will cover the cost of your unusable pass up to £750.