Napo Pet Insurance Review
Marvin's low-down on Pet Insurance from Napo
The experts say:
Napo's Pet Insurance is the most comprehensive and advanced policy on the market, offering up to £8,000 in vet fees cover with an excess of just £75. This makes it an excellent choice for pet owners who want to ensure their furry friends are well taken care of without breaking the bank. Fairer Finance has awarded Napo's a 4-star rating, but unfortunately it doesn't seem to be a Which? Best Buy at this time as it was ranked 2nd out of 31 policies with an overall score of 83%. However, Napo’s does provide cover for pre-existing conditions, which may be worth sacrificing the Best Buy status for.
What Napo customers are saying right now:
The Good
- 🐶 Napo made a heartbreaking situation much easier
- 😊 Polite and prompt replies to messages
- 🤗 Approved claims quickly and with ease
- 🙌 24/7 vet video chat service with unlimited use
- 😌 Compassionate customer service team
The Bad
- 🤔 Process of claiming can be slow: customers would prefer Napo to spend time dealing with the claims, rather than sending marketing emails.
- 😕 Limited contact options: no direct phone number available.
- 🤨 Quality of customer service can vary: some customers have had great experiences, while others have been disappointed.
Napo customer reviews summary
Napo Pet Insurance is the perfect choice for pet owners who want a stress-free and reliable experience. From helpful customer service agents, to approving claims quickly and providing unlimited video chat access with vet professionals, Napo is surely a top-notch pet insurance provider. Customers have expressed their gratitude for the company's understanding and compassionate approach to all their needs. With Napo, you can rest assured that your pet will get the best care possible. Score: 10/10
Is Napo one of this year's Top 10 Pet Insurance companies?