M&S Pet Insurance Review
Marvin's low-down on Pet Insurance from M&S
The experts say:
M&S Pet Insurance's Premier policy offers maximum vet fees cover of up to £10,000 with an excess of just £50. Unfortunately, Fairer Finance has not rated it, and it is not a Which? Best Buy. The policy does however score 69% from Which?, which is respectable. And customers don't seem to have much to say about the policy, as no customer or claims score is available from Which?. Unfortunately, pets with pre-existing conditions are not covered under the policy. All in all, M&S Pet Insurance's Premier policy is a decent option for pet owners looking for comprehensive care for their furry friends.
What M&S customers are saying right now:
The Good
- 🤩M&S offers competitive credit card benefits and rewards.
- 😊Customers are typically satisfied with the promptness of their responses.
- 🙂Customers appreciate the ability to contact M&S for assistance.
- 🤗The business model of employing off shore services may seem cost effective.
- 😃M&S provides customers with a good selection of products and services.
The Bad
- 😡 Poor customer service from off shore call centres with staff who do not speak English well and are unable to have meaningful conversations.
- 😤 Rubbish customer service with long delays for responses and issues not being resolved.
- 🤬 Poor internet banking system, with no customer service or support and people being misled about fees.
M&S customer reviews summary
M&S Bank has been receiving a lot of criticism recently for their customer service practices, including off-shore call centres that are unable to effectively communicate with customers, long waits for resolutions, and inconsistent contact with customer service representatives. These problems have led many people to lose faith in the company and seek out other options. Unfortunately, M&S Bank's poor customer service has resulted in a score of 2/10.
Is M&S one of this year's Top 10 Pet Insurance companies?