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LV Pet Insurance Review
Marvin's low-down on Pet Insurance from LV
The experts say:
💬
LV= offers a lifetime pet insurance policy covering up to £10,000 of vet fees with a £75 excess. It has a 4-star Fairer Finance Rating. It gave an impressive showing in Which?'s review of 31 pet insurance policies, achieving 4th place with a Policy Score of 79%, a Customer Score of 63% and a Claims Score of 78%. The policy also covers pre-existing conditions, making it an attractive option for pet owners seeking comprehensive cover. Overall, LV='s Pet Insurance looks like a strong contender in terms of cover and value. But do LV='s customers think it's any good? Read on to find out.
What LV customers are saying right now:
The Good
- 💥 LV is praised for its customer service, with calls being answered quickly and staff being helpful and polite.
- 👍 It offers competitive prices and a user-friendly website.
- 😀 There are bonus discounts available when multiple policies are purchased.
- 💯 The paperwork looks intact and the process of adding or removing extras is easy.
- 📢 People appreciate that it has people they can talk to in case of queries or issues.
The Bad
- 🤦♀️LV didn't refund an old card, despite the current year's payment being made on a new one.
- 🤯Making changes was difficult and took 3 hours, 4 customer advisors and ages on hold.
- 😔Their customer service wasn't able to cover an unusual or modified vehicle.
LV customer reviews summary
LV has been praised for its excellent customer service and competitive prices. Customers have had a stress-free experience when needing to make changes or file claims, with the process being fast and straightforward. The website is user-friendly, making it easy to understand the different levels of insurance cover available. Overall, LV provides a great service that makes it an ideal choice for car insurance. Score: 10/10
Is LV one of this year's Top 10 Pet Insurance companies?