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Lloyds Bank Life Insurance Review

Marvin's low-down on Life Insurance from Lloyds Bank

The experts say:

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Lloyds Bank Life Insurance has been ranked 12th out of 26 providers by Fairer Finance, showing that they provide a reliable service. They have achieved an impressive 91% Claims Score and 86% Complaints Score from Fairer Finance, meaning customers can be confident that their claims will be handled quickly and efficiently. Fairer Finance has also given Lloyds Bank a Transparency Rating of 49%, suggesting that customers may not always be aware of all the details when it comes to making a claim. However, Lloyds Bank does offer a good Customer Experience Rating of 75%, so customers should find their experience with the company positive overall. Finally, Lloyds Bank has been awarded a Ribbon from Fairer Finance for maintaining an excellent Pay our Rate on Claims score. In summary, Lloyds Bank Life Insurance provides a reliable service which is backed up by impressive scores from Fairer Finance. Customers can expect their claims to be handled efficiently and fairly, although there could be more transparency when it comes to making a claim. The customer experience should be positive overall, and the award-winning Pay our Rate on Claims score provides added peace of mind.

What Lloyds Bank customers are saying right now:

The Good

  • 🤩 Fast and easy to navigate app
  • 😊 Good customer service
  • 🙂 Comprehensive account details
  • 😎 Variety of services to choose from
  • 🤗 User friendly online banking experience

The Bad

  • 😡 Poor customer service, often rude and unhelpful
  • 😡 Useless in fraud cases and detecting fraud
  • 😡 Utterly disgusting branch staff with no care or compassion
Read more customer reviews of Lloyds Bank

Lloyds Bank customer reviews summary

Lloyds Bank has been around in the banking industry for a long time, but unfortunately it seems that they have lost their way. Customers have complained of poor customer service, incompetence when dealing with fraud cases, and overall an unhelpful attitude. The bank's app is comprehensive and easy to navigate, but it fails to detect fraud or provide useful customer support. With these issues in mind, Lloyds Bank receives a score of 3 out of 10.

Is Lloyds Bank one of this year's Top 10 Life Insurance companies?