HSBC Life Insurance Review
Marvin's low-down on Life Insurance from HSBC
The experts say:
HSBC's Life Insurance is a solid choice for customers looking for value and reliability. Ranked 10th out of 26 providers, they scored an impressive 92% in the Fairer Finance Claims Score and 89% in the Fairer Finance Complaints Score. Unfortunately, their Fairer Finance Transparency Rating was only 47%, but their Customer Experience Rating was 76%, earning them a Bronze Fairer Finance Ribbon. Furthermore, HSBC guarantees to pay customers at least their rate on claims. With these rankings, HSBC's Life Insurance is a reliable and trustworthy option for customers searching for life insurance.
What HSBC customers are saying right now:
The Good
- 💯HSBC has good online services
- 😊Customer service staff are polite and patient
- 👍They have dedicated staff who are willing to help customers achieve their goals
- 🤩Provide exceptional customer service
- 🤝Staff are willing to go the extra mile to assist customers
The Bad
- 😡 Poor customer service, long wait times, and lack of knowledge/understanding from phone support staff.
- 😤 Inadequate online services, branch closures, and too few staff at remaining branches.
- 😖 Unhelpful customer advisors, frustrating online banking processes, and no interest in customers' queries or concerns.
HSBC customer reviews summary
HSBC is a bank that has had its fair share of customer service issues, with many customers complaining about inadequate staffing, long queues and unhelpful customer advisors. Many customers have also had difficulty with their online banking services, as well as with their fraud reporting services. The closure of branches has been an issue for many elderly people, adding to the frustration. All in all, HSBC seems to be struggling to keep up with modern customer expectations. Score: 2/10
Is HSBC one of this year's Top 10 Life Insurance companies?