Elephant Car Insurance Review
Marvin's low-down on Car Insurance from Elephant
The experts say:
Elephant's Car Insurance is a comprehensive and reliable option for those looking for comprehensive cover. With a Fairer Finance Star Rating of four stars, and a Which? Policy Score of 57%, it promises to offer good value for money. The policy also offers generous cover limits for lost keys and an uninsured driver promise, as well as the convenience of a courtesy car provided during repairs. This makes it an ideal choice for those with busy lives who need peace of mind that their car is protected. Ultimately, Elephant's Car Insurance provides solid protection with several helpful features all at an affordable price.
What Elephant customers are saying right now:
The Good
- 👍Elephant was excellent, efficient and fast in helping with an RTA.
- 😊Call centre staff were polite and helpful.
- 🤩Excellent customer support on the phone for renewals.
- 💯No issues with policy for last 6 years.
- 🙌No need to pay cancellation fee when selling car.
The Bad
- 🤬 Elephant are careless drivers and provide poor customer service.
- 🤯 Their website does not work and their auto-renewal is unreliable.
- 🤬 They charge ridiculous cancellation fees and have terrible communication regarding claims.
Elephant customer reviews summary
Elephant has received a score of 2 out of 10 from this personal finance journalist. The company has been found to have abysmal customer service, with multiple customers complaining that they were not contacted at all after accidents, or that the call centre staff were untrained and unable to answer basic questions. Their website also does not work, leaving customers unable to access their accounts or quotes. Furthermore, the company has been known to auto-renew policies even when customers have specified they don't want to renew, as well as charging hefty cancellation fees. All in all, Elephant is a company to avoid at all costs!
Is Elephant one of this year's Top 10 Car Insurance companies?