Direct Line Pet Insurance Review
Marvin's low-down on Pet Insurance from Direct Line
The experts say:
Direct Line's Pet Insurance Advanced plan offers a generous maximum cover of £4000 for vet fees, but this comes with an excessive excess of £95. In terms of value for money, Fairer Finance has given the plan 3 stars, suggesting that it is worth considering but may not be the best option available.
What Direct Line customers are saying right now:
The Good
- 🤩 Easy to use website with competitive quotes
- 🤩 Quick response time and contact from both Direct Line and garage when an accident happened
- 🤗 Polite and knowledgeable customer service team who fixed issues quickly
- 🤗 Claim process was stress free and handled quickly
- 😊 Hire car delivered and taken back with no fuss
The Bad
- ⚠️ Quotes are competitive, but customer service is poor
- 😡 Advisors are unhelpful and often provide inaccurate information
- 🤬 Customers are not treated as valued customers
Direct Line customer reviews summary
Direct Line is a popular insurance provider, and many customers have recently shared their experiences with the company. Some have reported competitive quotes, while others have experienced less than satisfactory customer service. No matter what the issue was, it seems that Direct Line has struggled to respond quickly or efficiently in some cases. With mixed reviews, it's difficult to recommend Direct Line as an insurance provider. Overall score: 5/10
Is Direct Line one of this year's Top 10 Pet Insurance companies?