Direct Line Home Insurance Review
Marvin's low-down on Home Insurance from Direct Line
The experts say:
Direct Line's Select Premier Home Insurance has some attractive features, particularly for gardeners concerned about protecting their plants with a cover of up to £2,500 for theft from outbuildings and £500 for escape of water claims. That said, it does not have the additional benefits provided by many of its competitors, as evidenced by its 3-Star Fairer Finance Star Rating, and it is not recommended by Which?. Its overall policy and customer score was 68%, putting it in 5th place out of 14 policies assessed. Overall, Direct Line's Select Premier Home Insurance appears to be an adequate option but may not provide all the extras that customers are looking for.
What Direct Line customers are saying right now:
The Good
- 💰 Quotes are competitive
- 🤝 Easy to use website with quick response time
- 🚗 Claims handled quickly and efficiently
- 🤝 Helpful and knowledgeable customer service advisors
- 👍 Stress free claims process
The Bad
- 😡 Not responsive and do not care about customers.
- 💸 Money hungry and does not offer competitive quotes.
- 🤦♂️ Outdated databases which don't recognize new car models.
Direct Line customer reviews summary
Direct Line is a popular insurance provider, but the reviews show that there have been some problems with their customer service and process. Customers have reported long wait times, inaccurate information, poor communication, and an inability to cover certain cars. Despite this, many customers have had positive experiences with Direct Line, citing competitive pricing and quick response times. All in all, Direct Line seems to be an okay choice for insurance - but bear in mind that it could come with some hiccups along the way. Score: 6/10
Is Direct Line one of this year's Top 10 Home Insurance companies?