Direct Line Car Insurance Review
Marvin's low-down on Car Insurance from Direct Line
The experts say:
Direct Line's Car Insurance has a lot to offer for its customers. It offers a generous cover limit of £1000 for lost keys and a courtesy car for the duration of repairs. It also has an uninsured driver promise and a 5 star rating from Fairer Finance. Direct Line is also a Which? Recommended Provider with an impressive policy score of 71% and customer score of 79%. It's ranking out of 26 policies is 4th, and it caters to drivers aged 16-95. All in all, Direct Line offers an impressive array of features to cater to its customers' needs, making it an attractive option for anyone looking for car insurance.
What Direct Line customers are saying right now:
The Good
- 🙂 Easy to use site with quick response times
- 😍 Competitive quotes
- 🤩 Great customer service when dealing with a claim
- 👍 Quick repair and hire car arrangements
- 🙌 Loyal customers are valued
The Bad
- 😡 Customers not valued as long-term customers
- 🤬 Unhelpful/inaccurate information from advisors
- 😤 Long wait times for claims and updates
Direct Line customer reviews summary
Direct Line is a competitively priced insurance provider that offers an easy-to-use website. Unfortunately, they have been known to provide inaccurate information when customers phone up and have recently been criticised for not responding to customer claims in a timely manner. Despite being a long-time customer, some customers have found their service to be inadequate and their database outdated. All in all, Direct Line appears to be a hit-or-miss provider whose customer service could use improvement. Rating: 6/10
Is Direct Line one of this year's Top 10 Car Insurance companies?