Columbus Direct Travel Insurance Review
Marvin's low-down on Travel Insurance from Columbus Direct
The experts say:
Columbus Direct is a trusted provider of travel insurance, earning a 5 star rating from Fairer Finance and an impressive 67% score from Which?. Their Gold policy offers great coverage for medical expenses, with up to £15 million of cover included. The policy also includes baggage cover of up to £2,500 and cancellation cover of up to £50,000. What's more, the policy also includes airline failure coverage as standard. With such comprehensive coverage and competitive pricing, it's no wonder that Columbus Direct is ranked 47th out of all 71 travel insurance providers.
What Columbus Direct customers are saying right now:
The Good
- :white_check_mark: Quick response from customer service when contacted by phone
- :thumbsup: Able to upgrade France cover to EU quickly
- :heavy_check_mark: Sold insurance policies for years without any issues
- :slight_smile: Professionalism of customer service personnel
- :ok_hand: Offered free lounge access to customers
The Bad
- 😡 Unwilling to pay out small claims, regardless of evidence provided
- 😔 Inadequate customer service & long wait times for responses
- 🤦♀️ Poor claim handling, with little to no accountability
Columbus Direct customer reviews summary
Columbus Direct has been a source of frustration for many customers in recent years. From refusing to pay out claims to slow claim processing, customers have had enough. With long wait times, unhelpful customer service and seemingly arbitrary decisions, Columbus Direct has become an unwelcome name in the world of personal finance. With little care for their customers, it's no surprise that most people would give them a score of 2/10.
Is Columbus Direct one of this year's Top 10 Travel Insurance companies?