Co-op Life Insurance Review
Marvin's low-down on Life Insurance from Co-op
The experts say:
Co-op's Life Insurance has ranked 22nd out of 26 providers in Fairer Finance's scoring system. The insurer scored a 64% in the Claims Score, 81% in the Complaints Score, 70% in Transparency Rating, and 72% in Customer Experience Rating. This places Co-op's Life Insurance firmly in the middle of the pack when it comes to performance, with room for improvement but also some positive aspects. Customers can expect a fair rate on claims and should be happy with the overall experience.
What Co-op customers are saying right now:
The Good
- 🤩 Quick and easy online payment system
- 🤩 Discounts for Co-op members
- 🤩 Easy to navigate website
- 🤩 Helpful and friendly staff
- 🤩 Real person customer service through online chat
The Bad
- 😡 Expensive phone calls due to long winded automated messages
- 😠Difficult to get through on the phone
- 😣 Problems with entering medical conditions in the renewal process
Co-op customer reviews summary
The Co-op have been praised for their helpful, friendly staff and competitive prices when it comes to travel and home insurance. Customers have found the online process easy and straightforward, with a 10% discount available to members. Unfortunately, customers have had difficulty getting through on the phone due to a long automated message, but those who did get through have reported excellent customer service. The Co-op scores 8/10 for their convenient online system and helpful staff.
Is Co-op one of this year's Top 10 Life Insurance companies?