AXA Car Insurance Review
Marvin's low-down on Car Insurance from AXA
The experts say:
AXA is one of the top providers of car insurance in the UK, offering a range of comprehensive coverage options to suit all drivers. What sets AXA apart is their generous cover limit for lost keys, their courtesy car for duration of repair, and their uninsured driver promise. In terms of value, AXA offers a 4-star rating from Fairer Finance and scores highly with Which? customers (71%) and policy score (71%), ranking 5th out of 26 providers. The minimum age requirement is 18 while there is no maximum age limit. Overall, AXA Car Insurance provides a good package of features and benefits at an attractive cost. Whether you’re a young driver just starting out or an experienced motorist looking for coverage, AXA has something for everyone.
What AXA customers are saying right now:
The Good
- :white_check_mark: AXA has a helpful online chat service.
- :thumbsup: Customers have found their policy set-up to be straightforward and efficient.
- :smiley: Agents have been described as friendly and helpful.
- :relieved: The customer service response time has been praised.
- :grinning: No problems were encountered when attempting to add a learner driver to an existing policy.
The Bad
- 🚨 Poor customer service, long wait times and rude agents.
- 🤬 Insulting telephone menu systems and robots.
- ⛔️ Difficulty in confirming and paying policy premiums.
AXA customer reviews summary
AXA is a company that customers should approach with caution. Many have encountered issues in trying to confirm their policy, pay their premium, or get help from customer service. Long wait times, unhelpful phone menus, and lack of communication all appear to be issues customers have faced. Additionally, it seems that even if they're able to get through the process successfully, they may find themselves paying more than they were initially quoted. Overall, AXA has received poor reviews from many customers and should not be trusted with important financial decisions. Score: 4/10
Is AXA one of this year's Top 10 Car Insurance companies?