Aviva Over 50s Life Insurance Review
Marvin's low-down on Over 50s Life Insurance from Aviva
The experts say:
Aviva’s Over 50s Life Insurance offers a comprehensive solution for those looking to protect their family and loved ones in the event of an unexpected death. The policy covers full payout for accidental death during the waiting period, with full benefits available as soon as 12 months after the policy is started. There is also a 90 age limit for when customers stop paying their insurance premiums. To sweeten the deal, Aviva also offers a signing up incentive. Fairer Finance has awarded this product a 3-Star rating, making it a solid middle-of-the-road choice for those looking for life insurance protection.
What Aviva customers are saying right now:
The Good
- 😊 Aviva provides timely assistance when needed
- 😊 They have a record of decent customer service
- 😊 Easy to pay with online account
- 😊 Offers auto-renewal for health policies
- 😊 Promises call backs and resolutions
The Bad
- 🤬 Aviva has terrible customer service with long wait times, lack of understanding and unhelpful responses.
- 🤯 It is extremely difficult to get in contact with them, even when trying to do so through multiple channels.
- 😡 They have moved to South African call centres with seemingly no attempt to improve their service for customers.
Aviva customer reviews summary
Aviva has been receiving a flurry of complaints from customers who feel their service to be simply unhelpful and unacceptable. With numerous reports of unanswered emails, long wait times on the phone, and a lack of understanding or helpfulness from customer services, it is clear that Aviva is failing to deliver the level of service expected by its customers. Unfortunately, it seems that Aviva's customer service isn't up to scratch - a score of 3/10.
Is Aviva one of this year's Top 10 Over 50s Life Insurance companies?