Aviva Car Insurance Review
Marvin's low-down on Car Insurance from Aviva
The experts say:
Aviva's Car Insurance is designed to provide comprehensive coverage for drivers of all ages. It offers a generous cover limit for lost keys, a courtesy car for the duration of repairs, and an uninsured driver promise. Perhaps the best feature of Aviva's Car Insurance is its four-star rating from Fairer Finance – making it one of the highest rated providers in the sector. It also scores highly with both Which? customers (65% customer score) and policy experts (66% policy score), ranking 11th out of 26 policies evaluated by Which?. The insurer's maximum age is 84, with a minimum age of 17, meaning that it caters to a wide range of drivers. All in all, Aviva's Car Insurance is an excellent choice for those looking for comprehensive coverage with plenty of features.
What Aviva customers are saying right now:
The Good
- ️⃣Good customer service from Lewis 🤝
- ️⃣Karl was able to reduce the renewal cost by £20 💸
- ️⃣Automated voicemail informing customers of wait times 📱
- ️⃣Aviva insurance is cheaper than other companies 🤑
- ️⃣Was a great company in the past 🌟
The Bad
- :x: Horrendous customer service and long wait times.
- :x: Lying, unhelpful staff and no communication.
- :x: Unacceptable automated voicemail and large increases in premiums.
Aviva customer reviews summary
Aviva, one of the biggest names in private medical insurance, has seen a sharp decline in customer satisfaction over recent years. Reports from customers indicate that customer service is often unresponsive and unreliable, with many people left waiting for hours on end for a response. The company's automated phone services are also said to be a source of frustration for customers. Despite being a top name in private medical insurance, Aviva appears to be failing its customers. Score: 2/10
Is Aviva one of this year's Top 10 Car Insurance companies?