AIG Life Insurance Review
Marvin's low-down on Life Insurance from AIG
The experts say:
AIG Life Insurance has been ranked 20th out of 26 providers, according to Fairer Finance. Their Claims Score is 78%, Complaints Score is 87%, Transparency Rating is 54%, and Customer Experience Rating is 73%. Furthermore, their ‘Pay our rate on claims’ rate is 99%. These ratings demonstrate that AIG Life Insurance provides an overall satisfactory service to customers. However, their low Transparency Rating may indicate that customers could experience difficulty when attempting to learn more about the company.
What AIG customers are saying right now:
The Good
- 💯 Top Marks: Flexible and friendly service, great BDM, unparalleled adviser interface, more flexible on residency
- 🙌 Very happy with life insurance policies and helpful staff
- 😊 Claims team supportive in tough times
- 👍 Quick settlement of policy and professional work practices
- 😃 Laura Jenkins is a great help and is always happy to assist
The Bad
- 😡 Poor customer service, dragging their heals on claims and delays in processing.
- 😠 Ridiculous time processing and no interest when waiting for claims.
- 😤 Messed up order of signing documents and making policy holders wait in the morgue.
AIG customer reviews summary
AIG is a life insurance provider that has received mixed reviews from customers. While some have praised the company for its swift settlement and professional work practices, others have complained about long wait times and poor customer service. Despite these issues, many people have said that their BDM is knowledgeable and helpful, and the AIG adviser interface is simple and flexible. On balance, AIG can be seen as an average insurance provider, scoring 6/10.
Is AIG one of this year's Top 10 Life Insurance companies?